Financial services
The sector that generates the most collective claims, and defends them the hardest.
Financial products are sold at volume on standard terms, which is precisely the condition in which one drafting decision produces one common loss. Motor finance commission, packaged accounts, payment charges and platform fees have all followed the same pattern.
The firm's financial services work is closely tied to its arbitration practice: it is in this sector that class-action waivers are most aggressively drafted.
What we do
- Undisclosed commission and charge claims
- Mis-selling and suitability claims at scale
- Payment services and FX spread claims
- Regulatory redress scheme challenges
- UKFSMA s.138D · Consumer Duty
- USEFTA · Dodd-Frank §1031 (UDAAP)
- EUPSD2 · MiFID II
From the firm
PayWave customers could be owed compensation following alleged unlawful arbitration practices
Between November 2021 and February 2025, PayWave charged instant-transfer and currency-conversion fees above the rates it published. A class action is barred by the contract. An individual arbitration is not.
Understanding mass arbitration
A procedure that exists because of a contractual term, not in spite of one. How individual demands filed in volume came to be the principal route to consumer redress in the United States.