Evidence in a collective claim serves two purposes: it confirms that you are within the class, and it establishes what you personally lost. The first is usually simple. The second determines what you receive, which is why it is worth twenty minutes of your time.
What we ask for
- Photographic identity: passport, driving licence or national identity card. A clear photograph of the document is sufficient; a scan is not required.
- Proof of address dated within the last three months: a utility bill, bank statement or council or municipal tax notice.
- Account records covering the relevant period: statements, transaction exports, receipts or confirmation emails.
- For business claimants: company registration details and evidence that the signatory is authorised.
What to do about gaps
Most people cannot produce four years of statements, and no claim in this firm's history has failed for that reason. Where records are unavailable we obtain the transaction history from the defendant in disclosure — it exists on their systems whether or not you kept a copy.
Upload what you have and mark the remainder unavailable. There is an option for exactly that on the evidence page, and using it is not an admission of anything.
A partial record shortens the claim. An absent record does not end it.
Practical points that save time
- Photograph documents flat, in daylight, with all four corners visible. Most rejections are corner crops, not fraud.
- Upload the original file the provider gave you rather than a screenshot — the metadata helps us verify it.
- Name nothing. The portal labels files against the request they answer.
- Do not send anything by email. Documents sent outside the portal are not encrypted and cannot be attached to your record.
What happens to it
Documents are encrypted at rest, held in the jurisdiction of the proceedings, and visible only to the case team and, where procedure requires it, to the tribunal and the defendant's representatives. They are used to run your claim and for nothing else, and they are destroyed six years after the action concludes.
You can see everything you have provided, and everything still outstanding, in the portal at any time.
This article is general information about procedure and is not legal advice on any individual claim. Regulated by the Solicitors Regulation Authority (fictional entity). All case references, figures and names are fictional sample content prepared for this demonstration.
